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Shipping + Policies



Many of our products are packaged in glass and have properties that can be affected by temperature. As such, shipping is not available at this time.

Orders can be picked up free of charge at Vann’s Fine Bakery, 215 Douro Street in Stratford, Ontario, Wednesday – Saturday from 11 AM to 6 PM (please note that sometimes the bakery does sell out and closes earlier than posted hours — if you plan to pick up your order after 2 PM, please call the bakery at 519-508-8266 to confirm opening hours). Please wait for an email confirming your order is ready for pickup. Unless containing backordered items, orders are generally ready for pickup within 24 hours of receipt.

Local delivery is available for Shakespeare, Tavistock, New-Hamburg and Stratford, Ontario. A $12 delivery fee applies for each order/address. Delivery is available Monday to Saturday and is usually completed within 24 hours of receipt of order. We do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. If no one is available to receive the order, the package will be left at the delivery address at the risk of the purchaser.  We are unable to make deliveries on Sundays. Orders made on Sunday will be received as a Monday order.   

Agreement of Use

By placing an order through you agree to the shipping terms and to supply certain information relevant to your purchase including, without limitation, your name, address, phone number and credit card information.

Privacy Policy

This policy statement has been created to demonstrate our commitment to protecting our customers’ privacy. Your confidence in our policies and practices to protect and safeguard your privacy is very important to us.We do not store your credit card information on our server. This information is erased once the secure transmission of your data to our order processing system is successful. We will not send out promotional emails without receiving your permission. If you change your mind, you can stop receiving promotional emails at any time.

We use your private information strictly to process your order with us and to collect product sales analytics. We do not sell your information or use any third party for advertising or marketing.

All customer information is strictly confidential.